1. Privacy and Security

Clinica Cosmetics recognises and values the protection of your personal and health information. We are bound by the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and the Spam Act 2003 (Cth).

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We have implemented this Privacy Policy to inform you about how we collect, store, use, and disclose your personal and health data via our website, clinicacosmetics.com.au (the Website), and during your clinical journey with us. This Privacy Policy forms part of our overarching Website Terms and Conditions.

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2. Information We Collect from You

To provide high-quality service delivery, custom treatment phases, and diligent care, we collect information necessary to tailor your experience.

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• Personal Information: This may include your name, address, contact numbers, email address, date of birth, and payment details.

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• Health and Sensitive Information: Because we provide specialised skin treatments, we must collect relevant health data to design a tailored plan safely. This includes your skin history, medical conditions, medications, lifestyle factors, treatment goals, and clinical photographs. We only collect this sensitive data with your explicit consent during your onboarding or consultation process.

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3. Booking Fees & Redeemable Consultations

When you schedule an appointment with Clinica Cosmetics, we collect personal and financial information to process your booking fee or deposit.

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• Redeemable Consultation Policy: Consultation fees are strictly redeemable as a treatment credit only if you proceed with and book your recommended treatment plan on the day of your consultation. * Execution of Treatment: The recommended treatment does not need to be physically performed on the day of the consultation. However, it must be successfully secured and booked into our system during your visit.

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• Application of Credit: Upon booking your recommended treatment on the day, your paid consultation fee will be held and automatically deducted as a credit from the final cost of that specific treatment when performed. If you choose not to proceed with or book a recommended treatment plan on the day of your consultation, the fee is retained as a standalone charge for our clinicians' professional time, analysis, and plan formulation.

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4. Personal Information via the Website (Cookies)

Most commercial websites use ‘cookies’ to enhance your browsing experience. Cookies are pieces of information sent to your browser and stored on your computer's hard drive to remember your preferences. Cookies do not identify you personally. You can disable cookies in your web browser settings, though doing so may impede your ability to use parts of our Website.

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5. Use and Disclosure of Your Information

Your personal and health information is used strictly to ensure safe clinical outcomes and clear business operations. Primary purposes include:

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• Fulfilling our clinical diligence by assessing your skin needs based on health history, lifestyle, and goals.

• Managing your appointments, reminders, payments, and account balances.

• Assisting with our internal planning, marketing, and service development.

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We will not sell, rent, license, or share your personal information with third parties. We may disclose your information to corporately related entities or trusted third-party contractors (such as our secure clinic management software or payment gateways) who are bound by strict confidentiality clauses aligned with the APPs.

We will only disclose your information without prior consent if:

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1. Required or authorised by Australian law.

2. Necessary to lessen or prevent a serious threat to the life, health, or safety of an individual or public health.

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6. Secure and Up-to-Date Information

We take all reasonable operational and digital steps to ensure your information is accurate, complete, and stored in a highly secure environment accessible only by authorized clinical and administration personnel. While we use enterprise-grade data security protocols, no data transmission over the Internet can be guaranteed as 100% secure. Transmission and exchange of information are carried out at your own risk.

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7. Accessing, Correcting, and Opting Out

You have a legal right to access, update, or correct the personal and medical information we hold about you.

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• Data Corrections: If you wish to modify any information you have provided, please email us directly at contact@clinicacosmetics.com.au.

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• Unsubscribing from Marketing: If you receive promotional offers or special event communications from us, you can opt out at any time by clicking the "Unsubscribe" link in our emails, or by sending an email to contact@clinicacosmetics.com.au with "UNSUBSCRIBE" in the subject line.

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8. Contact Us & Policy Updates

We reserve the right to modify or amend this Privacy Policy at any time to reflect changing operational requirements or legal frameworks. Any updates will be published directly on this page.

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If you have any questions, concerns, or complaints regarding how your private data is handled, please contact us:

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• Email: contact@clinicacosmetics.com.au

• Phone: 0402 354 707

• Regulatory Information: For further information regarding Australian privacy rights, visit the Australian Information Commissioner's website at www.oaic.gov.au.